Customer Support & Feedback

Have a question or need help with your loan? Our team is here to assist you at every step, from application to disbursement and beyond.

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Grievance Redress Day We are pleased to inform you that we will be conducting "Grievance Redress Day" on the first Saturday of every month. However if first Saturday happens to be a Non-Working day then “Grievance Redress Day” will be conducted on next working day

Call us at 1800 572 7777

Speak directly with our support team.

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Availability
Mon to Sat | 9 AM to 6 PM

Except 2nd and 3rd Saturdays, Sundays and Public Holidays

WhatsApp Support

Chat with us for quick updates, assistance, and answers to your loan-related queries.

WhatsApp at 8929899391.

To apply for a New Home Loan, Give a missed call from your mobile on 7225016225.

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Apply Home Loan Instantly via SMS

Send “HOME”, “LAP”, or “APP” to 56677

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Our Head Offices

Visit our Head Office or you can also reach out via calls, emails, and SMS at your ease.

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Write to Us

Prefer email support? Reach out to us and our team will get back to you with the assistance you need

For Indian Citizens

For NRI Customers

Complaints, Support Tickets, and General Inquiries

Grievance Redressal

If you have any concerns regarding your loan or services, you can raise a grievance through our structured resolution process. Our team is committed to addressing issues fairly and within defined timelines. Grievance Redress Day We conduct a dedicated Grievance Redress Day on the first Saturday of every month to address customer concerns more effectively. If the first Saturday is a non-working day, the Grievance Redress Day will be conducted on the next working day.

Raise your Grievances

Feedback & Queries

Share your feedback or reach out with any general queries related to your loan, application status, or services. We are here to assist you with timely responses.

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Grievance Resolution Policy and Fair Practice Guidelines

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Grievance Redressal Policy ›
Fair Practice Code ›
Corporate & Regulatory Policies ›

Grievance Redressal Policy

We are dedicated to resolving customer concerns promptly, fairly, and transparently. Our Grievance

Redressal Policy outlines:

  • Step-by-step complaint resolution process
  • Expected turnaround times (TAT)
  • Regulatory escalation (if required)

Note - If you have any concerns, we encourage you to reach out to us through our structured grievance

mechanism.

View Policy

Grievance Redressal Policy

We are dedicated to resolving customer concerns promptly, fairly, and transparently. Our Grievance

Redressal Policy outlines

  • Step-by-step complaint resolution process
  • Escalation matrix (Level 1, Level 2, Level 3)
  • Expected turnaround times (TAT)
  • Regulatory escalation (if required)

Note - If you have any concerns, we encourage you to reach out to us through our structured grievance

mechanism.

View Policy

Grievance Redressal Policy

We are dedicated to resolving customer concerns promptly, fairly, and transparently. Our Grievance

Redressal Policy outlines

  • Step-by-step complaint resolution process
  • Escalation matrix (Level 1, Level 2, Level 3)
  • Expected turnaround times (TAT)
  • Regulatory escalation (if required)

Note - If you have any concerns, we encourage you to reach out to us through our structured grievance

mechanism.

View Policy

Frequently Asked Questions

Loans, eligibility, EMIs, documents, process, and support—explained simply.

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