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Before You Escalate Please keep ready
  • tick Complaint Reference Number
  • tick Loan or applicable number
  • tick Relevant supporting documents
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Customer Care Support Level 1

For any query, concern, or service-related issue, please contact our Customer Care team through any of the following channels:

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1800-572-7777 (Toll-Free)
Mon-Sat | 9:30AM-6:30PM

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Head – Customer Care
Sammaan Capital Limited
(Formerly known as Indiabulls Housing Finance Limited)
A-34, 2nd & 3rd Floor, Lajpat Nagar-II,
New Delhi – 110024

Online: https://sammaancapital.com/contact-us

Escalation

If you do not receive a response within 7 days, or are not satisfied with the resolution, you may escalate your concern to Level 2.

Submit a Request
Grievance Redressal Level 2

If your concern remains unresolved, you may lodge a formal complaint through the Grievance Redressal mechanism:

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1800-572-7777 (Toll-Free)

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Grievance Redressal
Sammaan Capital Limited
(Formerly known as Indiabulls Housing Finance Limited)
A-34, 2nd & 3rd Floor, Lajpat Nagar-II,
New Delhi – 110024

Online: https://sammaancapital.com/grievance

Escalation

If you do not receive a response within 15 days, or are not satisfied with the resolution, you may escalate your concern to Level 3.

Submit a Request
Nodal Officer / Grievance Redressal Officer Level 3

If you are still dissatisfied, you may write directly to the Company’s Nodal Officer:

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Contact Details
0124-6048088
Mon-Sat | 9:30AM-6:30PM
PNO@Sammaancapital.com

Mr. Mukesh Chaliha
Principal Nodal Officer
Nodal Officer / Grievance Redressal Officer
Sammaan Capital Limited
(Formerly known as Indiabulls Housing Finance Limited)
A-34, 2nd & 3rd Floor, Lajpat Nagar-II,
New Delhi – 110024

Escalation

If you do not receive a response within 30 days, or are not satisfied with the outcome, you may approach the Regulator.

Reserve Bank of India (RBI) Level 4

If your grievance is not resolved after exhausting all the above levels, you may approach the Reserve Bank of India (RBI) through:

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Online (CMS Portal)

https://cms.rbi.org.in

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Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India
Central Vista, Sector-17
Chandigarh – 160017